FRIMO has been a designer and manufacturer of mix- metering machines and mixing heads for the production of polyurethane parts for seven years. For the same period of time, the company has expanded its PU product and service portfolio and supplied holistic, complex production plants for polyurethane processing.
The Plastic Joining Technology business division is one of the newest within the FRIMO group of companies. Joining machines have been developed and manufactured at the FRIMO Technology site in Hamburg since 2006. Meanwhile the group of customers includes an extremely wide variety of companies and industries.
Innovation, effectiveness and meeting the customers’ expectations – these are the key elements on which FRIMO has always based its process solutions. Maintaining close contact with the customer supports the process of continuous improvement. So what topic could possibly be better suited for a guided bachelor’s thesis than this: “Management of customer satisfaction and building customer loyalty as success factors in small and medium-sized companies based on the example of a company from the automotive supplier sector”?...
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